Role Responsibilities:

- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services.
- Handle customer complaints effectively and professionally.
- Document customer interactions and feedback in the system.
- Assist customers with technical issues and troubleshooting.
- Follow up on pending inquiries and ensure timely resolution.
- Maintain a high level of professionalism and courtesy.
- Work collaboratively with the team to enhance service delivery.
- Identify and escalate complex issues to the management.
- Participate in regular training sessions to improve service skills.
- Contribute to policy updates and process improvements.
- Assist in maintaining department metrics and performance goals.
- Stay updated with product knowledge and services offered.
- Provide feedback to enhance the customer service process.
- Engage in promotional activities and customer satisfaction surveys.

Qualifications:

- High school diploma or equivalent; bachelor s degree preferred.




- Proven experience in customer service or related field.
- Strong verbal and written communication skills.
- Ability to operate in a fast-paced environment.
- Familiarity with CRM software and data entry processes.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent time management and organizational skills.
- Team-oriented with a cooperative mindset.
- Ability to adapt to changing situations and customer needs.
- Knowledge of conflict resolution strategies.
- Ability to multitask and prioritize workload effectively.
- Willingness to engage in continuous learning and skills development.
- Strong technical aptitude for assisting customers.
- Fluency in English; proficiency in additional languages is a plus.
- Customer-focused attitude with a passion for helping others.
- Availability to work flexible hours, including weekends.

📌 customer Care executive (Jaipur)
🏢 Onactive Consulting
📍 Jaipur