Key Responsibilities

- Lead and manage advanced configurations related to points programs, tiered programs, loyalty programs, and partnered programs, ensuring they meet client specifications
- Analyze and interpret Business Requirements Documents (BRDs) to ensure all configurations align with business and client needs
- Collaborate closely with project managers and clients to gather and clarify detailed requirements for configuration tasks, providing guidance and recommendations
- Lead and oversee the testing and validation of configurations, ensuring accuracy, functionality, and compliance with best practices before the go-live phase
- Understand and wrap complex APIs into internal products, ensuring seamless functionality and support for various configurations
- Manage the entire configuration process, including troubleshooting and final implementation, ensuring a smooth transition to the go-live phase
- Identify opportunities for process optimization, automation, and enhancement of configuration practices, contributing to the development of best practices
- Provide mentorship and guidance to junior configuration specialists, fostering their career development and ensuring high-quality work output
- Maintain comprehensive documentation of configurations and provide detailed reports to stakeholders,



ensuring transparency and accountability

Qualifications

- Extensive experience in managing complex configurations for internal products, including points programs, tiered programs, loyalty programs, and partnered program setups
- Advanced understanding of API concepts
- Strong experience with Business Requirements Documents (BRDs) and the ability to translate complex business needs into detailed technical requirements
- Exceptional communication skills, with the ability to liaise effectively with project managers, clients, and other stakeholders
- Demonstrated problem-solving abilities and attention to detail, with a focus on delivering high-quality configurations
- Proven leadership and mentoring skills, with experience guiding junior team members
- Expertise in testing, validation, and managing the go-live process for complex configurations

Education and Experience

- Bachelor's degree in Computer Science, BE, B.Tech, Information Technology, or a related field (Master's degree is a plus)
- 2–3 years of experience in a configuration role
- Experience in Salesforce Marketing Cloud, Oracle Loyalty Cloud, and loyalty program industries is preferred

📌 Configuration Specialist (Mysuru)
🏢 Capillary Technologies
📍 Mysuru