- Responsible for meeting target collections and recoveries
- Ensuring all allocated customers are met, contacted wherever field collection is required or/and for customers who are delinquent or/and for customers directed by the ACM .
- Ensuring follow-ups are done in a systematic method and recorded
- Ensuring minimal conversions of Soft repayment to field collection
- To monitor, measure and restrict forward flow of contracts
- To ensure collection as per the contract allocation
- To provide inputs to ACM for all customers.