In this role, you will solve back-office transactions using the industry training, process training and work instructions provided to you. You shall play an key role in resolving the transaction correctly and efficiently, which has a direct impact on the customer experience.

What are we looking for

Skills and Competencies

- Ability to work well in a team
- Results orientation focused on effective and quality work
- Agility for quick learning able to comprehend training provided virtually, in person and through

written work instructions
- Logical reasoning, good analytics skills and ability to work with numeric and non-numeric data
- Detail orientation meticulous in understanding the problem and then solving it as per

instructions provided. Cross-check and double-check actions.
- Uses PC application and functions, such as Excel, Word, PowerPoint or client-specified software.





Typing Skills - 20 wpm with 90 % accuracy
- Works efficiently towards achieving the SLA based on the project requirement and meets the

specified quality standards

Roles and Responsibilities

- In this role, you are required to solve routine problems, largely through referring to training and

guides provided
- Your primary interaction is within your own team and your direct supervisor. This is a work-from office role.
- The decisions that you make impact your own work and those of your colleagues and client. You

will be given detailed instructions on all tasks
- You will be an individual contributor as a part of a team with a predetermined scope of work
- Please note that this role may require you to work in rotational shifts

📌 Back Office Operations Executive (Bengaluru)
🏢 First Source
📍 Bengaluru