JOB PURPOSE

Responsible for the installation, testing, commissioning, operation, and maintenance of GPU, PCA, and PW systems to ensure 100% usage and maximum utilization, thereby maximizing the company's revenue.

ORGANISATION CHART

1. CEO GEMS (SBU of GADL)
2. Business Head (Aviation Services)
3. Administration
4. Commercial & Contracts (Procurement, Stores)
5. Finance & Accounts
6. Operations & Maintenance

KEY ACCOUNTABILITIES

1. Installation and Commissioning

- Coordinate the installation, testing, and commissioning of new GPU & PCA units for the terminal.
- Ensure the timely installation and commissioning of 80 current units and 22 PW systems.
- Coordinate the testing and commissioning, and takeover of potable water facilities.
- Close all punch points and ensure adherence to DLP obligations and compliance with contractual obligations.
- Key Performance Indicators: Timely installation, successful commissioning, and compliance with contractual obligations.

2. Operations & Maintenance (O&M;) Control of BME Systems

- Ensure timely completion of Preventive Maintenance (PM) and Breakdown Maintenance (BM) activities.
- Monitor equipment output performance and compare with rated performance efficiency.
- Initiate and formalize budgetary approvals for spare purchases and forward them to the Purchase section.
- Track spares consumption during maintenance and ensure the availability of critical spares in case of emergencies.
- Monitor power consumption and analyze trends with baseline data.
- Ensure smooth data transmission with IT network coordination.
- Key Performance Indicators: Equipment efficiency, spares availability, and power consumption analysis.

3. Serviceability & Availability

- Ensure 100% serviceability and 99% availability of BME systems at 100% performance levels.
- Collect and act on feedback from customers to assess the reliability and satisfaction level of services.
- Ensure no delays to flight movement due to BME services.
- Achieve zero revenue leakage and ensure 100% usage of BME services by all airlines.
- Key Performance Indicators:



Serviceability and availability percentage, customer feedback score (4+/5), zero delays, and revenue leakage.

4. Monitoring and Reporting

- Prepare and track records of operations and maintenance activities, including energy consumption, water consumption, and serviceability reports.
- Ensure timely MIS (Management Information System) presentations as per set timelines.
- Key Performance Indicators: Timeliness of reports and MIS, accuracy of data.

5. SOP Review and Process Improvement

- Review and prepare SOPs and ensure 100% process coverage under SOP.
- Implement continuous improvement initiatives such as 5S, Kaizen, and participate in group-level CIP & BLIP competitions.
- Key Performance Indicators: Process coverage under SOP, implementation of quality initiatives.

6. Training & Certification

- Impart training to the BME operations team, GHA's & airlines; ensure regular training sessions as per site requirements.
- Ensure operations are carried out by certified, trained personnel.
- Key Performance Indicators: Successful certification of personnel, number of training sessions conducted.

7. Audit Management

- Resolve audit-related issues and ensure no adverse remarks in audit reports.
- Timely closure of audit findings and no repeat observations.
- Key Performance Indicators: Timely audit resolution and zero repeat observations.

EXTERNAL INTERACTIONS

1. GHA's and Airlines: Address concerns related to BME services and ensure 100% usage.
2. Vendors, Suppliers & AMC Contractors: For equipment, spares, and maintenance contracts.
3. External Auditors: For audits and compliance checks.
4. DIAL (Delhi International Airport Limited):



Coordination with EMC, project & engineering teams, aviation services team, safety & airside ops team.
5. Security Agencies: For security compliance.

INTERNAL INTERACTIONS

1. MAG (Maintenance and Ground Operations Group): Coordination on maintenance and operations.
2. Other Sections: Revenue, finance, purchase, administration, etc.
3. AMC Service Providers: Coordination for maintenance and service support.
4. Auditors: Coordination for audit-related activities.

FINANCIAL DIMENSIONS

- Asset base of ₹40 Cr.
- Spare consumption cost: ₹1 - ₹1.5 Cr.
- AMC & OPS contract worth ₹3 Cr.

OTHER DIMENSIONS

- Technical Competencies:
- Knowledge of operations aspects and interaction of equipment.
- Proficiency in PLC, DCS operating modes.
- Ability to respond to emergencies.
- Ownership and autonomous maintenance of equipment.
- Tracking of operations loss & gain.

EDUCATION QUALIFICATIONS

- Required:
- Full time B.Tech (Mechanical/Electrical) from an AICTE-recognized institute affiliated to a state technical university with 6-8 years of relevant experience.
- Or, full-time Technical Diploma (Mechanical/Electrical) from a recognized institute under the state board of technical education with 10-12 years of relevant work experience.

RELEVANT EXPERIENCE

- Technical Competencies:
- Expertise in operations and maintenance of airport equipment (GPU, PCA, PW systems).
- Experience with HT/LT and HVAC systems.
- Familiarity with PLC and DCS systems.
- Behavioral Competencies:
- Personal Effectiveness
- Networking & External Orientation
- Teamwork & Interpersonal Influence
- Execution & Results Orientation
- Planning & Decision Making
- Problem Solving & Analytical Thinking

COMPETENCIES

- Personal Effectiveness
- Social Awareness
- Entrepreneurship
- Problem Solving & Analytical Thinking
- Planning & Decision Making
- Capability Building
- Strategic Orientation
- Stakeholder Focus
- Networking
- Execution & Results
- Teamwork & Interpersonal Influence

📌 Associate Manager Operation - Aviation Services (Delhi)
🏢 GMR Airports
📍 Delhi