DUTIES AND RESPONSIBILITIES

- Investigate user problems, identify their source, determine possible solutions, test and implement solutions, document for future reference.
- Plan, organise, control and evaluate IT and electronic data operations.
- Design, develop, implement and coordinate systems, policies and procedures
- Ensure security of data, network access and backup systems.
- Develops, maintains, and monitors procedures for all server backups and network usage.
- Team management, communicate job expectations and appraise their performance.
- Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
- Manage MPLS and dedicated leased internet circuits.
- Identify utilization patterns and their effect on operation/system availability and performance expectations
- Anticipate communication, network problems and implement preventive measures.
- Audit systems and assess their outcomes
- Preserve assets, information security and control structures




- Ensure timely user notification of maintenance requirements and effects on system availability.
- Keep confidentiality of the company & client information.
- Ensures compliance of IT Security Policies; provides support in security management and supports networking and security services in LAN, WAN.
- Makes recommendations for new equipment and services to purchase and work with various vendors for procurement.
- Perform on-site and remote technical support.
- Assist in the organization and inventory of all hardware and software resources.
- Maintain excellent communication with rest of the IT Team on all tasks and projects.
- Creates and maintain valuable technical documentation.
- Team handling and task management experience.
- Responsibilities may require working in non-regular office hours in response to needs of the systems being supported.

📌 Associate Lead, IT (Bengaluru)
🏢 ThoughtFocus
📍 Bengaluru