- Possess good understanding of Operational metrics and their impact in an IT organization
- Understanding of PMO activities
- Governance around managing projects, customers etc. in the ERP system
- Valuable written oral communication and Interpersonal Skills
- High motivational levels and need to be a self-starter
- A collaborative work style to engage peers and colleagues
- Strong knowledge of the MS Office Applications (Excel and PowerPoint in particular) Job Responsibilities
- Understand, calculate and publish Operational metrics like Utilization, Attrition, headcount as per the defined processes
- Track projects against schedules and budget, and report status to internal team on regular basis and leadership on need basis
- Work with the team on preparing periodic business reviews, management reports and presentations for diverse audience
- Guide business teams around operational activities, and help them with their queries, provide best practice guidance as and when needed
- Provide governance around the process of creating new customers, projects and employees in the system
- Understand the company business processes and ensure that the ERP system is in sync with it, this also involves some ERP system administration tasks
- Manage information from diverse systems to produce MIS reports, perform regular as well as AdHoc analyses for business and leadership
- Understand and participate in process of weekly revenue forecasting / MLE update which is sent to the leadership
- Prepare and analyze trends on operational as well as financial metrics as compared to the previous years
- Maintain a strategic focus with frequent interaction with the business and support functions to maintain a balance between immediate needs long business goals