- Provide support in responding to direct and indirect enquiries
- Prepare order quotations for both standard and non-standard products
- Provide detailed commercial offers, including price, payment terms, quantity, delivery terms, and scheduling
- Communicate constantly with customer to give periodic order status
- Coordinate with Manufacturing teams on feasibility reviews and risk analyses for recent products/revised specifications
- Engage with customers in case of issues / complaints to resolve them within timelines and escalate any major issues internally
- Conduct planning and monitoring of dispatches and book debts
- Gather customer feedback and and highlight improvement areas internally
- Release sale orders in SAP according to customer schedules
- Issue delivery order, check invoicing and release invoice to customer, monitor incoming payments including advance payment or after dispatch
- Collate data and prepare MIS reports
- Coordinate with internal teams including manufacturing, quality and planning to ensure completion of orders within required timelines
- Prepare and maintain required export documentation
- Coordinate with transporters and internal teams to ensure availability of appropriate containers for material