Description

- Manage the process and take corrective steps where necessary or make incremental improvements

- Provide coaching and feedback to team members to enable them to improve their performance

- Assist new hires such that they are productive on the floor in the shortest possible time frame

- Handle escalations

- Provide inputs on process and system to the team members

- Client Interaction, where required at the level of Supervisors

- Ensure compliance with internal policies and procedures, external regulations and information security standards

- Continue to build additional knowledge and understanding of the client’s business

- Perform other duties as needed

Responsibilities

- Manage the process and take corrective steps where necessary or make incremental improvements





- Provide coaching and feedback to team members to enable them to improve their performance

- Assist recent hires such that they are productive on the floor in the shortest possible time frame

- Handle escalations

- Provide inputs on process and system to the team members

- Client Interaction, where required at the level of Supervisors

- Ensure compliance with internal policies and procedures, external regulations and information security standards

- Continue to build additional knowledge and understanding of the client’s business

- Perform other duties as needed

Qualifications

Excellent communication, interpersonal, customer service skills. 2 - 5 Years

📌 Assistant Manager (Noida)
🏢 EXL
📍 Noida