- Monitoring of Field failures related to Engine aggregate
- Responsible for reducing Repairs Per Hundred (RPH) & warranty cost
- Analysis of field complaints & providing solution as quick as possible
- Coordinating with Customer care team for effective and immediate customer Complaint resolution
- Field visits for onsite analysis & understanding applications / Usage
- Providing field fix
- Deployment of current learnings on new product to ensure first time right new product
- Systematic approach of problem solving using some of the advanced problem solving tools
- Co-ordination with other functions such as Customer care, CDMM, PDRDS, Manufacturing, SQI & account for faster implementation of solution
- Co-ordinate with all manufacturing plants for the early hours issue as well as warranty project execution
- Participate in DFMEA, PMEA
- Preferred Industries
- Engineering
- Automobile
- Education Qualification
- Educational Qualification: B E (Mech/Auto)
- General Experience
- 5-10 Years, exp in Field Quality preferred
- Critical Experience
- Fully conversant with QMS
- Thorough knowledge of Engine working (BS4/ BS6)
- Thorough knowledge of Engine parts & its Function
- Experience in Engine testing will be an added advantage
- Engine trouble shooting
- System Generated Core Skills
- 7 QC Tools
- Advanced Product Quality Planning (APQP)
- Analytical Thinking
- Auditing
- Communication Skills
- Failure Mode and Effects Analysis (FMEA)
- Interpersonal Skills
- ISO TS 16949 Quality Management
- Lead Generation
- Management Information System (MIS)
- Measurement System Analysis (MSA)
- Metallurgy
- Presentation Skills
- Product Knowledge & Application
- Statistical Process Control (SPC)
- Teamcenter
- Enquiry Management
- Quality Control
- System Generated Secondary Skills