Description

The Position
We are seeking a Technical Customer Support Engineer II who is passionate about helping
customers, solving problems, and improving user experiences. You’ll be the first point of contact
for our customers, handling inquiries, troubleshooting issues, and ensuring satisfaction with our
products and services.
Responsibilities & Skills
You should:
● Problem solver,Independent worker, logical and critical thinker.
● Highly adaptable to a new working environment.
● Ability in Learning new skills and applying them for efficient customer issue resolutions.
● Ability to work in 24/7 rotational shifts.
● Client oriented thinking, ensuring high customer satisfaction indices.
Collaboration with cross-functional teams.
● Ability to explain technical concepts to non-technical individuals.
Required Skills:
● Excellent communication and interpersonal skills.
● Excellent comprehension skills.
● Bachelor’s degree or equivalent experience.
● 4+ years in a Technical support role in SaaS enterprise products.
● Strong Experience with SQL for querying databases.




● Solid Experience in REST APIs, Postman, Kibana, Grafana.
● Strong collaboration skills with cross functional teams.
● Proficient with ticketing systems like JIRA. Incident management, Escalations and SLAs.
● Basic Knowledge on cloud technologies.
● Good Python knowledge.
● Having a background in the clean energy domain is an added advantage.
Qualifications
● Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
Why Join Uplight in Leading the Fight Against Climate Change?
At Uplight, we're not just offering a job – we're offering a chance to be part of the solution to one
of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both
social and environmental responsibility. Here's why you should join our team of passionate
Uplighters:
● Make a Meaningful Impact: Your work directly impacts our mission of decarbonization
and building a more su

📌 Technical Customer Support Engineer II (Pune)
🏢 Uplight
📍 Pune