Our Story
At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
Our Values
Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the perks ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.
About the Role




The Support Analyst is responsible for 24X7 customer support for Leave of Absence Management software platforms, including troubleshooting and resolving incoming issues.
Responsibilities
· Providing application support for proprietary Leave of Absence Management software products while adhering to Alight’s established SLAs.
· Troubleshooting incoming applications/products Incidents, and if appropriate, convert Incidents into internal defect tracking system and route individuals/groups for resolution.
· Working with Development teams to provide information on defects and workflow for issues reported.
· Utilizing monitoring systems and proactive measures to minimize unacceptable performance which may severely impact business processing.
· Working closely with multiple Shared Services units to ensure end-to-end visibility and optimal tuning of alerts/notifications.
· Acting as liaison between interna

📌 Senior IT Support Analyst (Chennai)
🏢 Alight Solutions
📍 Chennai