Job Description : Customer Care Executive

Identify high transacting customers and reduce the transactions of these customers.
- Identify Depleting customers and control them
- Reduce or improve on Band 1 and Band 2 Customers
- Reduce Band 1 and Band 2 Txns
- Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors
- Cash balancing and Cash bundling
- Processing of Retail FX postings / Gold sales/Pre Paid Cards
- Issuance of DD/ MC (within prescribed TAT)
- Executing of funds transfer/ FD closure / Account Closure
- Processing of Salary Uploads
- Custodian for teller box
- Custodian for cheque drop boxes
- Ensure error free transactions of receipts & payments.
- Retail FX transactions processing.
- Vault Custodian
- Ensure highest level of customer service.
- Ensure that outward clearing process is adhered to.
- ATM custodian.
- Identification of counterfeit cash and ensure adherence of process laid down by the bank




- Identification and Closure of TOD accounts on regular basis
- Identification and Closure of High Cheque return customers beyond the threshold.
- Identification of customers regularly visiting the counter and diverting them to Direct Banking Channels, including customers with high cheque returns, non-maintenance of AQB etc.
- Report for any suspicious transactions (also maintain the AML register)
- Reporting of suspense accounts, deferred accounts, accounts payable/ receivable, Reconciliation and maintenance of suspense accounts register, as per the required format and filing them
- Proper house keeping, upkeep, etc
- Ensure quality customer service is delivered
- Recording complaints as per the specified process
- Resolving all complaints received (self, branch, other units) within the stipulated TATs pertaining to Teller area
- Generate leads for Banks product with the emphasis on the foll:

📌 Hdfc Bank (Ankleshwar)
🏢 HDFC Bank
📍 Ankleshwar