Responsibilities & Key Deliverables

- Analyse the technical complaints of the vehicle in the field
- Rectify defects in vehicles / overhaul aggregates
- Maintain and handle internet based warranty
- Ensure implementation of service processes at channel partners
- Development of secondary channel
- Feedback on company's as well as competitors products
- Training of service managers
- Work out special service support for strategic customers with channel partners
- Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target
- Secondary network for spare parts sales
- Guide channel partners for manpower/facilities/equipment optimization
- Ensure profitability of workshops of channel partners
- MIS on service




- Spare parts inventory management
- Managing service guarantee at the dealership
- Monthly visit to ASC and monitor his performance along with ASC coordinator
- Service camps on monthly basis
- Monthly visits to customer and update M Response data

Education Qualification
- Bachelor of Engineering
- General Experience
- 5 years and above
- System Generated Core Skills
- Customer Sensitivity
- Service Orientation
- Service Management
- System Generated Secondary Skills
- Consumer Focus
- Dealer Relationship Management
- Service Planning

📌 Area Customer Care Manager (Patna)
🏢 Mahindra Finance
📍 Patna