Provide administrative support to the commercial activity and/or to the customers/patients, like contract management, customer organizations interfaces, payors interfaces (States or Private Insurance).
Main Accountabilities
- Monitor quotations, tender and order processing to support the Sales team.
- Assist the Sales team in the management of pricing and product code matters.
- Create and maintain regular sales analysis and reporting, including PowerBI dashboards, as defined by the Head of IM Commercial. Assist sales team with formulation and implementation of sales strategies.
- Handles customer enquiries in a timely and proper manner.
- Calls existing and potential customers for sales opportunities.
Differentiating Criteria
Decision Making / Activity
- Responsible for handling customer inquiries, complaints, and providing valuable support
- May assist with order processing, product troubleshooting, and general customer assistance
- Focus on maintaining customer satisfaction and resolving issues in a timely manner
- Resolve complex or unresolved cases whenever possible.
Are you a MATCH
- College diploma in Business, Office administration or medical background preferred.
- 5-7 years experience
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