Work Mode: Remote
Working Hours: 9:00 AM – 7:00 PM
Working Days: Monday to Saturday
Weekly Off: Sunday + 2nd & 4th Saturday
Compensation: ₹15,000/month + Performance-Based Incentives
About the Role
We are looking for a Team Leader - PCOS Segment who can take ownership of team performance, client servicing, and overall service quality.
If you are someone who enjoys leading teams, handling clients, solving escalations, and driving measurable outcomes , this chance could be for you!
Key Responsibilities
• Lead and supervise mentors under the PCOS segment
• Monitor daily team performance and client progress
• Track red-zone, orange-zone, and green-zone cases
• Ensure timely client communication and high-quality servicing
• Conduct review meetings and follow-up calls
• Handle difficult client cases and escalations
• Maintain trackers, dashboards, and documentation
• Ensure adherence to company SOPs and service standards
• Drive monthly team goals and performance
• Ensure timely completion of assigned tasks
• Monitor client satisfaction, renewals, complaints, and refunds
Key KPIs
• Red Zone:
• Green Zone: >35%
• Orange Zone:
• Refund requests stopped through counselling/follow-up: 95%
• Client satisfaction: 4.5+/5
• Client complaints:
Compensation
₹15,000/month + performance-based incentives
Performance incentives are linked to parameters such as team renewals, refund management, client outcomes, Google reviews, dashboard/task management, and achievement of team KPIs.
Work Mode
100% Remote
Training
A mandatory 1-week training period will be provided after joining, during which skills, work ethics, and performance will be evaluated.