Job Description About Us
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n HCL Software, a division of HCL Technologies, is a leading provider of enterprise-grade
n software solutions that drive digital transformation, automation, and improved operational
n efficiency across various industries, including banking, healthcare, retail, and government.
n With a global presence and a diverse portfolio featuring products like SX for AI-driven IT
n service management, iAutomate for Runbook automation, BigFix for endpoint management,
n AppScan for application security, and many more, HCL Software prioritizes customer-
n centricity, scalability, and adaptability, enabling organizations to enhance their processes and
n remain competitive in an evolving business landscape.
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n About HCL SX
n HCL SX is an AI-driven, no-code service management product developed by HCL Software.
n Designed to accelerate digital transformation, it offers a superior onboarding and delivery
n experience across IT and various other business functions. The platform provides service
n management workflows for handling incidents, requests, problems, changes, and assets
n without the need for complex coding, enabling quick and user-friendly onboarding.
n Key features of HCL SX include a self-service portal, incident management, request
n fulfillment, change management, knowledge management, asset and configuration
n management, problem management, SLA management, a reconciliation engine, an
n integration hub, advanced multi-tenancy, SIAM governance and AI-driven intelligence. These
n features enhance service delivery efficiency and consistency through AI-driven automation,
n reducing operational costs and empowering users with self-service tools and knowledge
n resources for increased productivity.
n With its global reach and innovative approach, HCL Software ensures HCL SX meets
n modern security and compliance needs while supporting digital transformation initiatives.
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n Job Description – Project Manager (8-10 years)
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n Location : Noida
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n HCL SX Project Manager is responsible for driving successful delivery of ITSM and related
n projects customer aimed at onboarding, process setup, and the establishment of ebondings
n and integrations within the HCL SX platform. This role involves gathering of requirements
n and deliver the agreed solution.
n With a commitment to provide seamless implementation and sustainable business solutions
n for our customers through SX, HCL Software is happy to onboard enthusiastic and suitable
n candidates to take this journey further. Join us to drive transformative results and shape the
n future of service management together.
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n Key Responsibilities:
n ● Understand Customer’s IT Transformation program objective, including Target Operating
n Model and work with suppliers to align their readiness plans with overall plan, and
n agreement on interdependencies.
n ● Identify contractual Gaps on end-to-end plans, timelines, identify risks, issues and
n communicate, escalate to required stakeholders.
n ● Drive Project governance including customer & supplier.
n ● Lead Project communication including customer & supplier.
n ● Co-ordinate the delivery of the ITSM Project, to ensure the team work together
n collaboratively and effectively to deliver all their objectives whilst meeting and exceeding
n timescale, quality and budgetary targets.
n ● Key activities will include risk, issue and interdependency management, co-ordinated
n progress reporting, budgetary, quality and assurance management.




n ● Orchestrate the day-to-day activities of the project teams and support them in the drive
n towards the achievement of their objectives.
n ● Coordinate across project teams for preparation of management reports.
n ● Financial tracking and preparing forecasting reports along with regular management
n reports.
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n Skills & Qualifications:
n ● Should be 8+yrs (Project Manager) of IT experience with 4 to 6 + in Project
n Management with experience of 2 – 4 large ITSM implementations.
n ● Experience delivering projects using agile, waterfall methodologies.
n ● Require very strong interpersonal, organizational, programme management and change
n management skills.
n ● Must have handled Integrations in previous projects (e-bonding, LDAP, AD, Discovery
n Tools, etc)
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n Role:
n ● Very strong Influential relationship management skills with stakeholders, senior
n management, colleagues and external service providers.
n ● Excellent verbal and written communication capabilities with the ability to interact and
n influence at all levels of the organization. Strong oral and written communication skills
n ● Proven expert in managing multiple stakeholders at all levels of the organization, but
n specifically at senior management level.
n ● Demonstrate a very high level of political and business awareness, acutely aware of
n organizational sensitivities.
n ● Ambitious, has pride in his/her work & attention to detail.
n ● Experience of working in a agile environment, balancing challenging workloads and
n deadlines with attention to deliveries.
n ● Demonstrates a positive attitude/energy.
n ● Takes ownership, follows through, and delivers on commitments.
n ● Strong documentation skills including business case presentations and excel skills
n ● Familiarity with AI technologies and their application in service management is a plus.
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📌 Project Manager (Noida)
🏢 HCLSoftware
📍 Noida