The role of a Change Management Analyst is to support the IT Change Manager to ensure that the organisation can adapt and implement changes smoothly and effectively, whilst adhering to the governance processes and procedures for IT Change Management.

Change Request Management
Registration and Categorisation. Register all incoming change requests, ensuring they are accurately categorised based on their type, urgency, and impact using the ITSM toolset as well as other Paragon toolsets, processes, and procedures.

Risk and Impact Analysis
Conduct detailed risk assessments to identify potential threats and vulnerabilities associated with proposed changes. Review change to ensure comprehensive impact analyse has been performed to understand how changes will affect IT services, infrastructure, and business operations.

Stakeholder Assessment
Identify and assess the stakeholders affected by the change, evaluating their readiness and potential resistance.

Change Advisory Board (CAB) Coordination
Schedule and coordinate CAB meetings, ensuring all relevant stakeholders are informed and involved in the decision-making process.

Communication Plans
Develop and execute communication plans to inform stakeholders about upcoming changes, including timelines, potential impacts, and benefits.

Stakeholder Engagement
Engage with stakeholders to gather feedback, address concerns, and ensure alignment with business objectives.
Monitoring and Reporting
Continuously monitor the progress of change implementation, identifying and addressing any issues or deviations from the plan.
Provide regular status updates and detailed reports to stakeholders, highlighting key milestones, risks, and outcomes.




Track and analyse performance metrics to evaluate the effectiveness of change management processes and identify areas for improvement.

Post Implementation Review
Conduct post-implementation review meetings to assess the success of changes, gathering feedback from stakeholders and identifying lessons learned.

Documentation
Document the outcomes of post-implementation reviews, including successes, challenges, and recommendations for future changes.

Continuous Improvement
Use insights from post-implementation reviews to refine and improve change management processes.

Record Keeping
Maintain detailed records of all change requests, approvals, implementations, and outcomes, ensuring they are easily accessible for audit and review using the ITSM toolset and other toolsets where appropriate.

Compliance Assurance
Ensure all change management activities comply with ITIL standards, organisational policies, and regulatory requirements.

Policy Development
Assist in the development and updating of change management policies and procedures to reflect best practices and organisational needs.

Technical Experience:
Previous IT Change Management experience
Good experience of ITIL processes.
Background or strong interest in technology innovation
Client engagement with strong stakeholder communication & engagement skills.
Experience of working with a third party in a service delivery organisation.
Knowledge and experience of business processes and working practices in large corporate businesses
Skills, Knowledge & Attributes:
Numerical and commercially competent
Negotiation and influencing
Adaptable
Presentation skills – written/verbal.
Communication (verbal & written)
Time and priority management
Business Line aware
Stakeholder Management
Analytical
Team Player
Problem solver/can do attitude

📌 Infrastructure Change Analyst (Bhopal)
🏢 Paragon South Asia Services Private
📍 Bhopal