Job Description Customer Relations Executive (Kannada & Malayalam Speaking)
n Location: Lothda-Padavala, Rajkot, Gujarat
n Department: Customer Support & Experience
n Reports To: Customer Service Manager / Team Lead
n Employment Type: Full-Time
n Position Overview
n Are you a compassionate communicator fluent in Kannada and Malayalam? We are looking for a dedicated Customer Relations Executive to join our customer support team in Rajkot.
n In this role, you will serve as the primary link between our brand and our Southern region clientele. You will focus on resolving complex inquiries, nurturing long-term client relationships, and turning feedback into actionable service improvements. If you thrive in a fast-paced environment and take pride in delivering exceptional client experiences, we want to hear from you.
n Core Responsibilities
n 1. Client Support & Communication
n n Address incoming client queries, concerns, and feedback efficiently across multiple channels (Phone, Email, Live Chat).
n Deliver tailored solutions with an empathetic, patient-first approach to ensure positive resolution.
n Maintain high first-contact resolution rates while keeping response times low.
n n 2. Relationship Management & Loyalty
n n Establish genuine, trust-based connections with customers to boost retention and brand advocacy.
n Actively listen to pinpoint specific customer pain points and preferences.
n Execute engagement strategies that elevate overall satisfaction scores (CSAT).
n n 3.



Issue Escalation & Resolution
n n Analyze and troubleshoot product or service disputes with a clear, logical approach.
n Partner with cross-functional internal departments to solve complex technical or operational challenges.
n Timely escalate critical issues to leadership with well-documented context.
n n 4. Quality Improvement & Feedback Analysis
n n Gather, document, and categorize recurring customer feedback and operational trends.
n Share actionable insights with management to help refine products, workflows, and service quality.
n n Candidate Qualifications
n n Education: Bachelor's Degree in Business Administration, Communications, Marketing, or a related discipline.
n Language Proficiency: Fluent in written and spoken Kannada and Malayalam (Mandatory). Working knowledge of Hindi or English is a strong plus.
n Work Ethic: Strong ability to prioritize tasks, multitask efficiently, and adapt in a quick-moving, target-driven workplace.
n n Essential Skills
n n Multilingual Communication: Clear, courteous, and culturally respectful verbal and written expression.
n Problem-Solving & Conflict Resolution: High emotional intelligence paired with sharp analytical skills to defuse tense situations.
n Team Collaboration: Ability to work smoothly both as an independent contributor and alongside cross-functional teams.
n Customer-Centric Mindset: A natural disposition toward active listening, empathy, and service excellence
n

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