We are looking for Customer Support Executives to join our Voice Process team. The role involves assisting customers with printer-related queries, understanding their concerns, and providing basic troubleshooting support over the phone.
Key Responsibilities
- Handle inbound customer calls related to printer products and services .
- Understand customer issues and provide appropriate troubleshooting guidance.
- Assist customers with basic printer setup, usage, and technical concerns.
- Follow standard troubleshooting procedures and process guidelines.
- Provide accurate and courteous resolutions while maintaining a positive customer experience.
- Escalate complex technical issues to the appropriate support team when required.
- Maintain professionalism and meet defined quality and productivity targets.
Eligibility & Assessment Criteria
- Voice Process experience is preferred; freshers with good communication & basic computer knowledge may also be considered.
- Good verbal communication and customer-handling skills.
- Candidates should be comfortable working in a rotational shift workplace.
Language Requirements
We are hiring candidates proficient in the following languages:
- Bengali: 8 openings
- Tamil: 2 openings
- Kannada: 3 openings
- Malayalam: 2 openings
Work Schedule
- Working Days: 6 days per week
- Weekly Off: 1 rotational off
- Shift Window: 9:00 AM to 9:00 PM
- Shift Duration: Any 9-hour shift within the given window
Ideal Candidate
The ideal candidate should have strong communication skills, a customer-first approach, basic troubleshooting aptitude, and the ability to handle customer queries patiently and professionally.
📌 1st Line Customer Technical Support (India)
🏢 TP
📍 India