Role Summary

Builds and maintains the integration layer connecting a US-based client's contact center platform to enterprise CRM and backend systems. This is primarily a Microsoft-stack development role, C#, Java Script, Microsoft SQL Server, SSRS, and Power BI, with growing exposure to Azure.

Contact center domain knowledge is a plus and will help you contribute faster, but is not required, solid .NET/SQL Server developers from any industry are encouraged to apply.

Key Responsibilities
Build and maintain API integrations between backend systems and CRM platforms (Salesforce, Service Now, Microsoft Dynamics)
Develop middleware services handling authentication, data mapping, error handling, and retry logic (C#, Java Script/Node.js)
Design and maintain SQL Server databases and stored procedures supporting integration and reporting workflows
Build and maintain SSRS reports and Power BI data models/dashboards for operational and client-facing reporting
Implement data lookup, write-back flows, and system-to-system data synchronization
Maintain API dependency documentation and integration health monitoring/alerting




Support SSO/SAML/OAuth integrations for secure authentication and role-based access controls
Contribute to the ongoing migration of integration workloads toward Microsoft Azure
Partner with QA to validate integration test coverage ahead of releases

Required Qualifications
4–8 years of software development/integration experience within a Microsoft-centric stack (C#, Java Script, SQL Server)
Hands-on experience building and maintaining SSRS reports and/or Power BI dashboards
Solid API development and integration skills
Working knowledge of SQL and relational database design

Preferred Qualifications
Exposure to Microsoft Azure (API Management, Logic Apps, Data Factory, or Synapse)
Contact center or customer experience platform domain experience (Genesys, Amazon Connect, NICE) is a plus, not a requirement
CRM integration experience (Salesforce Platform Developer certifications a plus)

Location: India - Brick & Mortar Facility (Bengaluru, Hyderabad, or Pune)
Engagement: Contract to Hire | 12-Month Initial Contract
Level: Mid-Senior (4–8 years experience)

Reports To: Application Pod Lead (US-based client)

📌 C# / Sql Server Integration Developer Hyderabad
🏢 SummitNext Technologies Sdn Bhd
📍 Hyderabad