Responsibilities:
To enable enhanced business profitability through effective management of the delinquent portfolio.
To achieve the desired collection efficiencies across products managed.
Ensure that adequate collections intensity of follow-up is executed for all delinquent accounts.
Meeting the target on cost of collections, ensuring meeting Performance Indicator (PI) targets within specified monthly basis.
Continuously review the location portfolio and report early/potential stress accounts.
Ensure that all collections activities are properly documented in the form of Collection Trails.
Ensure that all collections processes and Risk governance mandates are completely adhered to at each location.
Liaison with legal/law enforcement agencies for speedy recovery.
Provide feedback on the effectiveness of collections strategies formulated and implemented.
Ensure that resources are optimally used with the number of visits, contacts, PTP conversion ratio, etc. Settlement process to be in line with approval received. No delay in cash Turnaround Time (TAT) and Management Information System (MIS).
Required Qualifications and Experience
Desired Skills and Experience:
Graduate in any specialization.
Positive verbal and written skills.
Proficient in Microsoft Office.
Experience: 06 Months - 3 Years.