Job Responsibilities
Ensure TERM / DoT compliance while designing policies, processes etc.
Submit monthly subscriber base and audit samples to TERM on time
Maintain accurate regulatory reports and compliance documents
Identify and mitigate risks on TERM and DoT compliance
Conduct TERM audits, ensure SLA adherence, and close compliance gaps
Handle TERM, LEA and security agency requests promptly
Communicate TERM Guidelines and expectations to all channels and teams
Monitor CS escalations and command center operations real-time
Education Requirement
Graduate/MBA preferred
Experience Requirement
10 to 15 Years
Skills & Competencies
Deep knowledge of TERM Compliance Processes and Onboarding Processes.
Understanding of Customer Services, Compliance and Governance
Process Execution and Operational Management
Analytics & Result Oriented
Knowledge of regulatory norms for KYC (Know Your Customer)
Data Management & Business Intelligence / Analytics
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