What will you do at Fynd
Process customer orders accurately through the platform/panel.
Identify, address, and resolve order-related and operational issues promptly.
Pick up orders from brand stores located within the mall premises.
Ensure correct packaging and timely dispatch of products.
Maintain consistent and transparent communication with the central Operations team.
Troubleshoot application issues for internal and external users.
Coordinate with ground staff to ensure SLAs (Service Level Agreements) are consistently met.
Collaborate with logistics partners and internal teams to streamline deliveries.
Prepare and maintain operational reports (daily, weekly, monthly) for performance tracking and insights.
Some Specific Requirements
Excellent fluency in written and spoken English is essential
Ability to manage multiple tasks and deliver to deadlines
Ability to build external and internal relationships and partnerships
Continually looks for efficiency gains, shares best practice and suggests process improvements
Customer service experience and the ability to deal with difficult customers is essential
Excellent organisational skills and ability to priorities
Valuable communication and documentation skills
Proficiency in MS Office
Preferably 1 year and above experience in operations in retail, e-commerce or start-up
Smart Freshers can also apply.