We are seeking a Ground Staff Supervisor in Malda, India. This role is ideal for individuals who want to start their career in aviation and have recently completed their education. As a Ground Staff Supervisor, you will manage daily operations ensuring a smooth and efficient experience for all passengers.
Key Responsibilities:
1. **Oversee Daily Operations**: You will ensure all ground staff are performing their duties effectively, including check-in procedures, baggage handling, and customer service.
2. **Staff Coordination**: You will supervise and coordinate the work of ground staff, providing guidance and support to ensure high standards of service.
3. **Customer Service**: You will assist passengers, addressing their inquiries and ensuring they have a pleasant experience at the airport.
4. **Safety Compliance**: You will ensure that all safety regulations and protocols are followed by ground staff, promoting a safe workplace for both staff and passengers.
5. **Reporting Issues**:
You will report any operational issues or safety concerns to management, ensuring quick and efficient resolution.
Required Skills and Expectations:
Candidates should have a minimum of a 10th-grade education. Previous experience in a similar role is not mandatory but is preferred. Strong communication skills are essential for effective interaction with passengers and team members. You should be organized, dependable, and able to work well under pressure. Flexibility to adapt to changing situations and a commitment to providing excellent service are key aspects of this role.