Roles and Responsibility

• Answering inbound/outbound customer calls, as per requirement

• Handling customer inquiries, clarifying information to achieve customer satisfaction

• Communication with customers over phone and mail

• Responsible for all clients' documentation, like welcoming the client through calls and email and helping them to get on-board by providing all the basic information to them regarding the stamp duty registration process.

• Sending allotment letters, payment Receipts, buyer agreement, issuing demand notes/ reminders, cancellation letters, stamp duty letters, bank NOC etc, to existing client

• Accepting application forms for current bookings and ensuring that the booking form is logged in and the welcome email is sent to the client





• Constantly talking to defaulters and understanding the problems and putting forward the case to the management if required.

• Providing timely updates to the clients regarding the project status.

• Handling customer queries of walk-in customers over the phone and via emails at various stages of projects.

• Build and maintain relationships with key customers.

• Quickly and efficiently resolve customer complaints by providing an appropriate solution.

- Experience

1 - 5 Years

- No. of Openings

1

- Education

Graduate

- Role

Customer Relationship Manager

- Industry Type

Call Centre / BPO / ITES / LPO

- Gender

Female

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Office

📌 Customer Relationship Manager (Patna)
🏢 WISHLUV BUILDCON PVT.LTD.
📍 Patna