As a Customer Relationship Manager, you will play a vital role in ensuring our customers have a great experience with our services. You will be the main point of contact, helping to build and maintain strong relationships with our clients.

**Key Responsibilities:**

- **Customer Interaction:** Regularly engage with customers to understand their needs and concerns, providing timely support and assistance.

- **Issue Resolution:** Address and resolve customer complaints efficiently, ensuring customer satisfaction and loyalty.

- **Relationship Building:** Cultivate lasting relationships with customers through regular follow-ups and personalized communication.

- **Feedback Collection:** Gather feedback from customers about their experiences and suggestions, to help improve our services.

- **Reporting:** Keep detailed records of customer interactions and feedback, reporting insights to the management for further improvements.

- **Collaboration with Teams:** Work closely with sales, marketing, and product teams to ensure alignment and enhance customer experience.

**Required Skills and Expectations:**





- Strong communication skills, both verbal and written, are essential for effectively engaging with customers.

- Valuable organizational skills and the ability to manage multiple tasks simultaneously are important.

- A proactive attitude with a willingness to learn and adapt to changing situations is expected.

- Basic knowledge of customer relationship management software or tools would be an advantage.

- Candidates should be female and hold at least a 12th grade education, with experience ranging from 0 to 5 years in a related field.

- Experience

0 - 5 Years

- No. of Openings

15

- Education

12th Pass

- Role

Customer Relationship Manager

- Industry Type

Call Centre / BPO / ITES / LPO

- Gender

Female

- Age Limit

18 - 38 Yrs.

- Job Country

India

- Type of Job

Full Time

- Work Location Type

Work from Office

- Face Interview Location

2nd floor St.Thomas Church Building Tana, Irinjalakuda, Kerala 680121

📌 Hiring For 12th Pass Freshers - Customer Relationship Manager (Irinjalakuda)
🏢 Intimate Matrimonials & Services Kerala Pvt.ltd.
📍 Irinjalakuda