Responsibilities -
Provide first level contact and convey resolutions to employee issues
Provide timely resolutions to clients issues related to health insurance policies.
Manage client queries and concerns through phone calls, emails, or chats.
Scrutinize the Mediclaim files.
Utilize excellent customer service skills and exceed employees expectations
Ensure proper recording, documentation and closure
Preserve and grow your knowledge of help desk procedures, products and services
Manage client queries and concerns through phone calls, emails, or chats.
Handle customer escalations in a qualified manner to maintain high levels of satisfaction.
Maintain accurate records of all interactions with clients.
Quality Check of contents of Deficiencies raised, through physical verification of documents & files rectification to be done.
Maintaining TAT in solving query related claims & controlling possible escalations.

📌 Helpdesk / Digitization Executive Goa
🏢 MD India Health Insurance TPA
📍 Goa