Key Responsibilities
Project Management
Develop and maintain detailed plans for NOC initiatives, deliverables and deadlines.
Coordinate cross-functional teams including engineering, vendors, field dispatch and client support.
Manage risks, issues, and dependencies, escalating where necessary.
Monitor resource utilization and change control for active NOC projects.
Client-Facing Communication & Reporting
Serve as the primary point of contact for client stakeholders for all NOC-related project and operational matters
Prepare and deliver transparent, accurate reports on NOC performance metrics, open issues, project timelines and SLA adherence.
Respond promptly to client inquiries and escalations, ensuring alignment and transparency throughout project execution.

Incorporate client feedback into process improvement initiatives and team planning.
Operational Oversight
Partner with NOC leadership to ensure daily operations align with defined processes and standards.
Drive incident response and resolution efforts with a robust sense of urgency,



ensuring minimal impact to operations and client environments
Ensure incident, change, and problem management processes are followed consistently.
Collaborate with Field Dispatch and Network Engineers to streamline site support and ticket workflows.
Track and report on operational KPIs (e.g., response time, resolution time, SLA adherence).

Internal Stakeholder Engagement
Work closely with NOC Manager, Service Delivery Manager (SDM) and Directors to prioritize tasks and align with strategic goals.
Coordinate feedback loops between technical teams, client representatives and leadership to drive service excellence.
What you will bring to the team:
A proactive mindset and robust sense of urgency in addressing incidents, escalations, and stakeholder communication.
Demonstrate success in client-facing roles with direct responsibility for communication and service reporting.
Strong understanding of incident

📌 Project Manager Bengaluru (India)
🏢 zones corporate solutions
📍 India