Process and Apply Payments: Accurately apply daily cash receipts, including
checks, ACH, wire transfers, and credit card payments, to customer accounts
and invoices.
Investigate Unapplied Cash: Research and resolve unapplied or unidentified
payments by collaborating with customers and internal teams to ensure proper
allocation.
Manage Deductions: Analyze and address customer deductions by coordinating
with relevant departments to validate claims and process adjustments as
necessary.
Stakeholder Communication: Serve as a liaison between the ITC department and
internal/external customers to address payment discrepancies, provide account
information, and enhance customer satisfaction.
Documentation and Reporting: Maintain accurate records of cash applications,
adjustments, and communications; generate reports to monitor unapplied cash,
deductions, and other key metrics.




Process Improvement: Identify gaps and prospects for process
enhancements; develop and implement workflow improvements to increase
efficiency and accuracy in cash application procedures.
Workflow Creation: Document current state process workflows to standardize
and streamline processes and ensure compliance with company policies and
financial regulations.
Client Engagement: Lead discussions with clients regarding payment issues,
account reconciliations, and process improvements; present information
clearly and professionally.
Governance Meetings: Organize and facilitate governance meetings to review
cash application performance, discuss challenges, and strategize on
improvements.

📌 Senior Manager Bengaluru
🏢 EXL
📍 Bengaluru