Intro
Looking for skilled DialogFlow(DF) developer (L2) to become part of DWP Atos Tooling Team. Role focus is support of voice and chat bots as one of key extensions of our contact center offering. DF Developer is part of implementation and support process and works closely work with business users to understand their requirements and fulfill their needs. DF Developer works with the vendors and rest of the tooling team to resolve open questions, raise incidents, and understand current features. Technology engineer reports and plan activities with team manager.
Competencies
Understanding of Natural Language Processing concepts
Knowledge of DialogFlow CX platform, understanding of the Dialogflow environments, version control and deployment processes




Nice to have knowledge of MS LUIS or IBM Watson platform, CCAI Dialog Flow
Basic knowledge of scripting programing languages preferable (JS, Node.js, Python)
Valuable understanding of AWS, GCP or Azure cloud based solutions
Independent resolution of complex incidents
Understanding of contact center functionalities and business needs
Nice to have knowledge of following platforms Nice InContact, Genesys CX, Service Now
Basic knowledge of relation databases and API usage
Transparent communication, documentation, and note-taking skills.

📌 Dialogflow Developer Pune
🏢 Atos Global It Solutions And Services Private
📍 Pune