# Senior Sales Executive – Inbound Sales

**Company:** ELO House
**Location:** Chennai
**Employment Type:** Full-Time
**Department:** Reservations & Sales

## About ELO House

ELO House is an extended-stay housing platform helping customers find fully furnished homes for stays ranging from **7 days to several months**.

We are looking for a highly motivated **Senior Sales Executive – Inbound Sales** who can convert qualified customer enquiries into confirmed bookings through effective communication, understanding customer requirements, disciplined follow-up, and strong closing skills.

## Role Overview

This is an **inbound sales and conversion role**.

You will handle customers who have already expressed interest through our website, calls, WhatsApp, advertisements, and other channels.

Your primary responsibility is simple:

**Understand the customer's requirement, recommend the right property, follow up effectively, and close the booking.**

This is not a cold-calling role.

## Key Responsibilities

* Handle inbound customer enquiries through phone, WhatsApp, website and other channels.
* Contact new enquiries quickly and understand their exact accommodation requirements.
* Qualify customers based on location, dates, duration, guest count, property type and budget.
* Recommend suitable furnished homes from available inventory.
* Explain property features, pricing, deposits, amenities and booking terms clearly.
* Follow up systematically with prospective customers until closure.
* Handle customer objections related to pricing, location, property suitability and availability.
* Negotiate within approved pricing guidelines to maximize booking conversion.




* Coordinate with the Reservations and Property teams for availability and property confirmation.
* Arrange property visits when required and actively follow up after visits.
* Maintain accurate customer information, follow-ups and sales status in the company's CRM/database.
* Ensure no qualified enquiry is missed or left unattended.
* Maintain professional communication throughout the customer journey.
* Identify recurring reasons for lost bookings and report them to management.
* Work towards individual and team revenue and conversion targets.

## Key Performance Indicators (KPIs)

Performance will be measured primarily on **output and conversion**, including:

* Booking conversion rate
* Revenue generated
* Number of confirmed bookings
* Qualified lead-to-booking conversion
* Response time to new enquiries
* Follow-up completion rate
* Property visit-to-booking conversion
* Lead ageing and pending enquiries
* CRM/database discipline
* Customer experience and communication quality

## Who We're Looking For

* 2–5+ years of experience in inbound sales, inside sales, reservations, hospitality, real estate, travel, accommodation or similar customer-facing sales roles.
* Strong ability to understand customer requirements and close sales.
* Excellent verbal communication and negotiation skills.




* Strong follow-up discipline.
* Comfortable working with sales targets and measurable KPIs.
* Ability to handle multiple enquiries simultaneously without losing follow-ups.
* Comfortable using CRM systems, WhatsApp and digital sales tools.
* Strong problem-solving ability and customer orientation.
* Candidates with experience in hospitality, serviced apartments, hotels, travel, real estate or rental businesses will have an advantage.

## What We Value

We are looking for someone who demonstrates:

**Ownership** — Takes responsibility for every assigned enquiry.

**Speed** — Responds quickly and keeps the sales process moving.

**Persistence** — Follows up intelligently without waiting for customers to return.

**Customer Understanding** — Identifies what the customer actually needs rather than simply pushing available inventory.

**Commercial Thinking** — Understands pricing, negotiation, conversion and revenue.

**Output Orientation** — Measures success through bookings and revenue, not merely calls or messages.

## Compensation

**Fixed Salary + Performance Incentives**

Performance incentives will be linked to measurable outcomes such as booking conversion, revenue achievement and individual sales targets.

High performers will have significant opportunities for increased responsibility and career growth.

## Ideal Candidate

You may be a strong fit if you can confidently say:

**“Give me qualified inbound enquiries, suitable inventory and explicit pricing. I will take ownership of the customer journey and work towards converting those opportunities into revenue.”**

📌 Senior Sales Executive (Anand)
🏢 ELO House
📍 Anand