Contact Person : HR Neetu Mehta - (phone hidden)

Job Profile- Customer Support Executive

Job Location: Gurugram, Haryana only (On-site)

Qualification- Graduation Mandatory

Languages- Tamil/English

Salary- 2.5 - 4 LPA + Incentives

Working Days- 6 days working with roster off.

Job description

Policy Bazaar is looking for agile and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of Policy Bazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

- Handle inbound and outbound calls to address customer queries and concerns.
- Provide accurate information regarding insurance policies, premium calculations, and policy status.
- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
- Maintain customer records by updating information in the CRM system.




- Ensure customer satisfaction through professional communication and problem-solving.
- Meet daily, weekly, and monthly targets set by the team lead.

Required Skills:

- Excellent communication skills (verbal and written) in English and Hindi.
- Ability to handle customer queries efficiently and politely.
- Basic computer knowledge and proficiency in MS Office and email.
- Patience and empathy to manage difficult or irate customers.
- Prior experience for customer support role.
- Freshers and experience both can apply.
- Minimum education: Graduate.
- Salary package 2.5 LPA to 4 LPA.

Interested candidates can share their resume to [email protected] or

What's app to (phone hidden)

Regards,

HR Neetu Mehta

Policy Bazaar

📌 Customer Service Representative (India)
🏢 Policybazaar.com
📍 India