Marsh is seeking candidates for the following position based in the Mumbai office:

This is a hybrid role that has a requirement of working at least three days a week in the office.

Director- Insurance Operations

What can you expect?
Marsh is seeking leader to join our Operations team as the Director of Insurance Operations. This pivotal role will be based in Mumbai and requires a commitment to in-office collaboration at least three days a week. The ideal candidate will possess a deep understanding of the insurance landscape and demonstrate a proven ability to drive operational excellence through innovative strategies, effective stakeholder engagement, and thought leadership in change management.

Candidate should be ok to work up till 11:30pm (or later basis the business need)

We will count on you for:
Strategic & Operational Effectiveness
You will be instrumental in shaping the future of our operations by:
Developing and implementing strategic initiatives that enhance operational efficiency and effectiveness across diverse insurance processes. Leading the transformation of our operations to meet evolving market demands and client expectations, positioning Marsh as a thought leader in the insurance industry.
Acting as a key voice by sharing insights and best practices through internal and external forums. Driving discussions on emerging trends, innovative solutions, and the future of insurance operations.
Collaborating with key stakeholders across business units to identify development needs and creating tailored training programs that empower teams and enhance performance. Fostering robust relationships with global leadership to build trust and facilitate seamless communication.
Overseeing the implementation of processes that optimize information exchange among internal teams, clients, and strategic partners. Acting as a point of escalation for complex inquiries, ensuring timely and effective resolution of issues.
Leading change management initiatives to ensure smooth transitions during operational transformations. Developing and implementing strategies that prepare teams for change, minimizing resistance, and maximizing engagement, ensuring that all stakeholders are aligned and informed throughout the process.
Managing the Cost and Service teams, developing both short-term and long-term financial and operational plans.



Ensure resources are utilized effectively and investments are aligned with strategic goals.
Designing and implementing robust crisis management processes to safeguard operations and maintain service continuity during challenging situations.
Proactively evaluating team performance, providing constructive feedback and conducting performance reviews. Offer leadership guidance to enhance team productivity, compliance, and quality of service.
Establishing mechanisms for sharing best practices and driving continuous improvement initiatives within the team. Champion a culture of innovation and efficiency.
Ensuring the delivery of a compelling value proposition to clients by developing, implementing, and transitioning processes that align with client guidelines and expectations.
People Management/ Development

Collaborating with HR and senior leadership to develop and implement a strategic workforce plan that addresses current and future talent needs, ensuring the organization is equipped to meet its goals.
Championing diversity and inclusion initiatives at the organizational level, ensuring that diverse perspectives are represented and valued in decision-making processes. Monitoring and reporting on progress towards diversity goals
Leading efforts to assess and enhance organizational effectiveness, identifying areas for improvement and implementing strategies that drive performance, engagement, and employee satisfaction across a large workforce

What you need to have?
Graduation / post-graduation in any stream
A minimum of 15 years of experience in team leadership and people management, preferably within the general insurance industry.
A data-driven mindset with a strong capability to make informed decisions based on analytics.
Excellent computer skills and proficient in excel, word, outlook, and access
Exceptional communication and presentation skills, with the ability to engage effectively with diverse audiences.
Proven problem-solving capabilities,



with a proactive approach to identifying and addressing challenges in a fast-paced environment.
Strong stakeholder management skills, with a focus on building collaborative relationships across departments.
What makes you stand out?
Well-developed skills and the demonstrated ability to work in a globally matrixed and significantly multi-geography, multi-cultural offshore service delivery environment
Exceptional Communication Skills
Strong Business acumen
Executive presence that conveys composure and confidence in all situations
Strong analytical, research and problem-solving skills, attention to details

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create current solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit , or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and adaptable work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development perks of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

📌 Director - Global Insurance Operations (Baddi)
🏢 Marsh
📍 Baddi