Senior Director – Head of Transition & Service Delivery with a leading multinational organization.
Location: India (GCC - Outsourced Model)
Level: Executive Leadership
Vertical: Enterprise Services / Global Finance & Business Operations
This role will lead the Transition, Service Delivery, GBS Governance, Digital Enablement and BPO Governance agenda across a global hybrid delivery model comprising captive GCCs and Tier-1 BPO partners.
Key Responsibilities
Lead end-to-end global transitions across Finance, HR, and technology shared services
Oversee service delivery across captive GCC and BPO operations
Drive SLA/KPI governance, service quality, standardization and operational excellence
Govern strategic Tier-1 BPO partners , including commercial performance, productivity and contractual compliance
Lead automation, RPA, AI, digital workflow and continuous improvement initiatives




Drive measurable improvements in cost, productivity, efficiency and service experience
Partner with senior stakeholders including CFO, CPO, Chief AI Officer and Regional Leadership
Ideal Profile
18+ years of experience in GBS, GCC, Shared Services or large-scale BPO-enabled environments
Proven leadership in global transitions and multi-functional operating models
Strong experience across Finance / HR / technology shared services
Experience managing hybrid captive + outsourced delivery models
Solid BPO commercial and vendor governance experience
Exposure to RPA, AI, workflow automation, analytics and process optimization
Experience managing globally distributed teams

📌 Director – Head of Transition & Service Delivery (Vadodara)
🏢 Domnic Lewis
📍 Vadodara