Job Description We are seeking an experienced Program Manager to oversee ERP program governance, manage critical incidents, drive issue resolution, and provide executive-level communication across complex enterprise environments. The ideal candidate will have strong experience in SAP and Oracle ERP applications, stakeholder management, escalation handling, and operational governance.
n Key Responsibilities :
n n Manage end-to-end program governance for ERP initiatives and operational support engagements.
n Act as the primary point of contact for major incidents, critical issues, and escalations.
n Proactively identify, track, and resolve program risks, issues, and dependencies.
n Communicate incident impact, status, mitigation plans, and resolutions to senior leadership and executive stakeholders.
n Drive cross-functional collaboration among business, application, infrastructure, and support teams to ensure timely issue resolution.
n Establish and govern escalation management processes and service delivery standards.
n Monitor program health through KPIs, SLAs, governance reviews, and performance dashboards.
n Lead executive governance meetings, steering committees, and status review forums.
n Ensure adherence to compliance, audit, security, and organizational policies.
n Coordinate with SAP and Oracle ERP support teams to manage business-critical incidents and service improvements.
n Drive continuous improvement initiatives to enhance operational efficiency and service quality.
n n Required Qualifications :
n n Bachelor's degree in Engineering, Information Technology,



Computer Science, or a related field.
n 12+ years of overall IT experience with 5+ years in Program Management or Governance roles.
n Robust experience managing large-scale ERP landscapes, including SAP and Oracle applications.
n Proven experience in incident management, problem management, and escalation handling.
n Experience communicating with senior leadership and executive stakeholders.
n Strong understanding of ITIL processes, service management, and governance frameworks.
n n Key Skills :
n n Program Management
n Executive Stakeholder Management
n Incident & Problem Management
n Escalation Management
n SAP ERP Applications
n Oracle ERP Applications
n Governance & Compliance
n Risk Management
n Service Delivery Management
n ITIL Framework
n Leadership & Communication
n Cross-functional Team Management
n Preferred Certifications
n PMP / PgMP
n ITIL Foundation or ITIL Managing Professional
n SAP or Oracle ERP certifications (preferred)
n n Experience :
n n 12-15+ years of IT experience
n Experience managing ERP programs, incidents, escalations, and executive communications in SAP and Oracle environments
n Key Success Factors
n Strong executive presence and communication skills.
n Ability to handle high-severity incidents and critical escalations with confidence.
n Proven track record of driving resolution across multiple teams and stakeholders.
n Deep understanding of ERP operations, governance, report, dashboards and service delivery excellence.
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📌 Program Manager (Bengaluru)
🏢 Highbrow Technology
📍 Bengaluru