SculptDerma Plastic Surgery & Aesthetic Clinic | Pune Location: Kharadi, Pune
Job Type: Full time
Experience: 1–3 years preferred
Salary: ₹20,000 – ₹30,000/month + performance incentives
Working Hours: 10:00 AM – 8:00 PM
Weekly Off: 1 day/week
About SculptDerma SculptDerma is a premium Plastic Surgery & Aesthetic Clinic in Pune offering Plastic Surgery, Aesthetic Medicine, Dermatology, Hair Restoration, Cosmetic Gynaecology and Wellness treatments.
We are looking for a confident, responsible and patient-focused Patient Coordinator who can become the face of our clinic and take ownership of the complete patient coordination process.
Your Role You will be responsible for ensuring that every patient enquiry is handled professionally—from the first phone call/WhatsApp message to appointment booking, follow-up and conversion.
Key Responsibilities Patient Handling
Welcome and coordinate patients professionally
Handle incoming calls and WhatsApp enquiries
Understand patient requirements and coordinate consultations
Maintain patient records and appointment schedules
Ensure a smooth patient experience
Lead Management
Respond promptly to Google, Meta, Instagram and WhatsApp leads
Follow up with prospective patients
Maintain daily lead and follow-up records
Convert enquiries into consultations
Follow up with patients who have not booked/attended appointments
Appointment Management
Schedule and confirm appointments
Coordinate doctor availability
Confirm appointments one day prior
Handle cancellations and rescheduling
Maintain the next-day appointment schedule
Clinic Coordination
Coordinate with doctors and therapists
Handle payments and basic billing
Maintain daily reports
Ensure reception/front desk is organized
Complete proper handover at the end of the day
Who We're Looking For We want someone who is:
✔ Responsible and punctual
✔ Confident speaking with patients
✔ Good at communication and follow-ups
✔ Comfortable speaking English + Hindi + Marathi
✔ Presentable and professional
✔ Comfortable using WhatsApp, Excel/Google Sheets and basic computer applications
✔ Able to handle multiple patients and enquiries simultaneously
✔ Sales-oriented but not pushy
✔ Proactive and capable of working independently
✔ Someone who takes ownership rather than waiting to be told what to do
Important This is not a passive receptionist role .
We are looking for someone who understands that every patient enquiry is valuable and takes responsibility for converting enquiries into consultations and ensuring that patients receive excellent service.
Performance Incentives In addition to fixed salary, performance-based incentives will be provided for achieving defined targets related to:
Lead conversion
Consultation bookings
Treatment/surgery conversions
Patient follow-ups
Overall clinic performance
Good performance = higher earning potential.
Preferred Candidates Experience in any of the following will be an advantage:
Aesthetic/dermatology clinic
Plastic surgery clinic
Hospital
Dental clinic
Premium healthcare
Hospitality/customer service
Sales/inside sales
Freshers with exceptional communication skills may also be considered.
If you are someone who enjoys talking to people, loves healthcare & aesthetics, and can take complete ownership of your work—we would love to meet you. Apply now with your CV.
Location: Kharadi, Pune