Operations Manager (Marketplaces & Warehouse Operations)
Job Title - Operations Manager – Marketplace & Warehouse Operations

Role Summary
We are looking for an experienced Operations Manager to lead and optimize end-to-end marketplace operations across multiple sales channels. The role will be responsible for order fulfillment, returns management, inventory control, refurbishment, Uniware OMS/WMS support, Amazon MFN operations, and cross-functional coordination with warehouse, logistics, finance, customer support, and technology teams. The objective is to ensure operational excellence, improve inventory health, maintain marketplace performance metrics, and drive continuous process improvements.

Key Responsibilities
1. Marketplace Operations & Order Fulfillment
Oversee end-to-end marketplace order fulfillment across all channels.
Ensure timely order processing while meeting defined TATs and SLAs.
Monitor warehouse adherence to operational workflows and dispatch timelines.
Coordinate with warehouse and logistics teams to ensure smooth daily operations.
Drive operational efficiency and process compliance across marketplace operations.

2. Amazon MFN Operations
Own the complete Amazon MFN (Merchant Fulfilled Network) operations.
Ensure orders are dispatched within committed timelines.
Coordinate with logistics partners to achieve delivery within Promise Delivery Date (PDD).
Monitor and control Order Defect Rate (ODR), maintaining it below 1%.
Coordinate with Customer Support for refunds, returns, A-to-Z claims, and customer issues.
Manage damaged return validations and seller reimbursement/claims.
Publish regular MFN operational performance reports and action plans.

3. Returns Management (Marketplace, D2C & B2B)
Manage end-to-end return operations across Marketplace, D2C, Q-Commerce, and B2B channels.
Ensure timely inwarding, put-away,



and reconciliation of returned inventory.
Track delayed or transit-pending returns and coordinate with marketplaces for resolution.
Monitor return aging and reduce pending return backlogs.
Ensure claims are raised for missing or delayed returns.
Coordinate B2B return processing through PO and GRN creation.
Maintain return tracking at SKU, AWB, warehouse, and marketplace levels.
Ensure timely processing of credit notes against eligible returns.

4. Inventory Management & Reconciliation
Monitor inventory accuracy across warehouses.
Drive reduction of bad inventory through structured improvement initiatives.
Coordinate inventory reconciliation with Finance and Warehouse teams.
Plan and execute inventory audits and stock verification exercises.
Track stock transfers, transit inventory, and inter-plant movements.
Ensure timely inward of stock transfers and closure of transit cases.
Manage Return Gate Pass (RGP) processes and vendor inventory movement.

5. Refurbishment & Inventory Recovery
Lead refurbishment operations to maximize recovery of saleable inventory.
Coordinate with warehouse teams for grading and rework activities.
Validate QC processes to improve refurbishment quality.
Ensure timely availability of packing materials for refurbishment.
Increase conversion of valuable inventory while minimizing bad inventory.
Drive projects focused on reducing inventory write-offs and improving recovery rates.
Support liquidation planning for non-recoverable inventory.





6. Uniware OMS/WMS Support
Provide operational support for Uniware OMS and WMS.
Resolve order processing issues impacting warehouse operations.
Troubleshoot OMS, VMS, and warehouse system exceptions.
Coordinate with internal Technology teams and Uniware support teams for issue resolution.
Monitor and close operational tickets through ODIN within SLA.
Support implementation of new operational features and system enhancements.
Participate in testing, UAT, rollout, and stabilization of new Uniware developments.

7. Cross-Functional Coordination
Work closely with Warehouse Operations, Logistics, Customer Support, Finance, Technology, Category, and Marketplace teams.
Coordinate operational improvements across central and warehouse functions.
Drive issue resolution through regular stakeholder communication.
Ensure seamless coordination between business and technology teams.

8. Process Improvement & Operational Excellence
Identify opportunities to improve operational efficiency.
Standardize warehouse and marketplace processes.
Drive automation initiatives in collaboration with internal technology teams.
Implement operational KPIs and continuous improvement projects.
Develop SOPs and ensure compliance across warehouse operations.

Key Performance Indicators (KPIs)
Marketplace Order Fulfillment SLA
Order Processing TAT
Amazon MFN Order Defect Rate (ODR Promise Delivery Date (PDD) Compliance
Marketplace Return TAT
Return Aging
B2B Return Processing SLA
Inventory Accuracy
Bad Inventory Reduction
Refurbishment Conversion Rate
Good Inventory Recovery %
Stock Transfer Aging
Transit Case Closure
Return Gate Pass Closure
Uniware Ticket Resolution SLA
System Issue Resolution Time
Warehouse Operational Compliance

📌 Operations Manager (Dehradun)
🏢 CureFit
📍 Dehradun