Job Title: Customer Support Specialist Location: In-Office | Ghaziabad
Employment Type : Full-time
Industry: Retail / D2C / Fragrance & Lifestyle Products

Bombay Musk is a growing fragrance and lifestyle brand focused on creating thoughtfully crafted scents and products that elevate everyday moments. Our mission is to deliver high-quality products along with exceptional customer experiences.
As we continue to grow, we are looking for a Customer Service Specialist who enjoys helping people, solving problems, and ensuring every customer interaction feels smooth and memorable.

Responding to customer queries via email, chat, and phone
• Resolving complaints and issues while maintaining a positive and qualified experience
• Coordinating with internal teams to ensure smooth order processing and fulfillment
• Gathering and reporting customer feedback to help improve products and services




• Supporting the team in improving response templates and customer support workflows

Excellent verbal and written communication skills in English and Hindi (additional languages are a plus)
• Ability to manage multiple customer queries efficiently while maintaining quality responses
• Basic computer literacy and familiarity with CRM or e-commerce platforms
• Prior experience in customer support or e-commerce is preferred
• 1–2 years of experience in customer support, call center, or e-commerce support (preferred but not mandatory)
• A quick thinker who enjoys solving problems and helping customers
• Passionate about creating smooth and thoughtful customer experiences
• Customer Support Executive – Your Name

📌 Hiring: Customer Support SpecialistCustomer Support Specialist (India)
🏢 Bombay Musk
📍 India