Role Overview:
We are looking for a high-performing Deputy Manager – Counseling to lead tele-
counseling operations. This role requires a strong leader with proven experience in
inside sales, tele sales, and team management, capable of driving conversions and
improving the overall admissions funnel.

Key Responsibilities:
Team Leadership & Management
 Manage, lead, and motivate a team of 35–80 tele-counselors
 Set clear targets and ensure consistent performance delivery
 Conduct regular team reviews, feedback sessions, and performance evaluations
 Drive team engagement and reduce attrition

Sales & Conversion Management
 Drive admission conversions, revenue targets, and enrollment numbers
 Handle inbound & outbound calling strategies for lead conversion
 Ensure effective follow-ups and closure of prospective student leads
 Optimize sales funnel, conversion ratios, and lead lifecycle management

Call Center Operations
 Monitor daily calling activities, productivity, and quality metrics
 Manage dialer systems, lead allocation, and call distribution
 Ensure adherence to scripts, compliance, and quality standards
 Improve operational efficiency and turnaround time

Training & Development
 Coach and mentor team members on sales skills, objection handling, and counseling
techniques




 Develop future team leaders within the team
Data Analysis & Reporting
 Track KPIs, conversion rates, revenue metrics, and team performance
 Prepare daily, weekly, and monthly MIS reports
 Use data insights to improve strategy and decision-making

Key Skills Required:
 Tele counseling / Team Handling / Inside Sales
 Admissions Counseling / Student Conversion
 Team Handling (35–80 members)
 Revenue Generation & Target Achievement
 Lead Management & Funnel Optimization
 KPI Tracking & Performance Management
 Communication, Negotiation & Leadership Skills

Eligibility Criteria:
 Minimum 6+ years of experience in team Handling / call center / admissions / inside sales
 Proven experience managing 35–80 team size
 Strong background in sales, revenue generation, and target-driven roles
 Experience in Ed-Tech / Education sector preferred
 Graduation is mandatory

What We Offer:
 Competitive salary package (₹60K–₹75K in-hand)
 Fast-track career growth in a reputed organization
 Exposure to high-volume admissions and sales operations
 Learning & development opportunities
 Agile, performance-driven work culture

Contact Details:
[email protected]
(phone hidden)

📌 Deputy Manager (Mumbai)
🏢 Chandigarh University
📍 Mumbai