Role: Customer support executive

Experience: 1-5 years

Location: HYD

Shift: 6:30 PM to 3:30 AM IST (8:00 AM to 5:00 PM CST)

JD:

Key Responsibilities:

- Handle customer queries through calls, emails, and chat.
- Understand customer concerns and provide timely resolutions.
- Follow up with customers to ensure issues are resolved.
- Maintain records of customer interactions and complaints.
- Coordinate with internal teams to resolve customer issues.
- Escalate complex issues to the appropriate team.
- Meet defined customer service and response-time targets.
- Maintain a professional approach while interacting with customers.

Requirements:

- 1–5 years of experience in customer support or customer service.
- Excellent verbal and written communication skills.
- Valuable problem-solving and interpersonal skills.
- Ability to handle customers professionally.
- Basic knowledge of CRM/ticketing tools and MS Office.
- Willingness to work from the office and in the specified shift.

📌 Hiring: Customer Support Executive (India)
🏢 Talentgigs
📍 India