Inside Sales Associate – Coliving (Zolo)
Zolo | Coliving
Convert leads. Build trust. Drive bookings with speed and discipline.

Location - Bangalore
CTC - 6 LPA ( 4 LPA Fixed +2 LPA Variable)

Why this role exists
Zolo Coliving operates in a high-intent, high-volume demand environment — where customers are actively looking for accommodation but need guidance, trust, and clarity to make a decision.
The difference between a lead and a booking is not availability — it is speed, communication, and follow-through.
As we scale, the challenge is not just generating leads — it is converting them consistently, quickly, and efficiently while ensuring a smooth and trustworthy customer experience.
This role exists to ensure that every lead is handled with urgency, every conversation builds confidence, and every high-intent customer is converted into a booking.
If the Inside Sales Associate is strong, leads convert quick and predictably.
If the Inside Sales Associate is weak, leads drop, conversions fall, and revenue leaks.

Your mandate is clear
Convert inbound and outbound leads into confirmed bookings
Respond to leads with speed and urgency
Understand customer needs and map them to the right property
Drive conversations towards closure with clarity and confidence
Maintain strong follow-up discipline with zero lead leakage
This is not a support role. It is a conversion-driven, target-oriented role with clear ownership of outcomes.

About Zolo
Finding dependable accommodation has historically been fragmented and inconsistent.
People settled for compromises because the system offered few trustworthy options.
Zolo reimagined living and hospitality as a connected journey.
Zolo Coliving simplifies urban living.
Z Vacations enables meaningful travel experiences.
Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.
Today, over 100,000 people trust Zolo across different phases of life.




Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term.

What you will be responsible for
1.Own Lead Conversion & Booking Outcomes
Take full ownership of converting leads into bookings
Drive conversations towards site visits or direct closure
Achieve daily and weekly conversion targets
Focus on high-intent leads and close them faster
Ensure no revenue leakage from unconverted leads
2.Lead Handling & Speed to Connect
Respond to inbound leads with minimal delay
Make repeated and structured attempts for outbound leads
Maximize connect rates through persistence and discipline
Ensure no lead is left unattempted
Maintain urgency across all interactions
3.Customer Understanding & Requirement Mapping
Understand customer needs (budget, location, duration, preferences)
Identify intent level early in the conversation
Match requirements with the most relevant properties
Suggest alternatives when exact matches are not available
Guide customers with clarity and confidence
4.Drive Persuasion & Closure
Handle basic objections related to price, location, and trust
Build confidence and credibility during interaction
Position Zolo as the preferred choice
Move conversations towards clear next steps
Drive closure within defined timelines
5.Follow-up Discipline & Engagement
Maintain structured follow-ups across all leads
Use calls and WhatsApp to stay engaged with customers
Ensure no drop-offs due to lack of follow-up
Track next actions clearly for every lead
Stay persistent until closure or clear drop




6.Maintain CRM & Process Discipline
Update CRM after every interaction
Maintain accurate lead stages and next steps
Ensure clean and reliable pipeline visibility
Follow defined sales processes and playbooks
Enable clear tracking of performance and outcomes

What success looks like after 6–12 months
High and consistent conversion rate vs team average
Strong connect rates with minimal lead leakage
Consistent daily execution on calls and follow-ups
Clean and reliable CRM pipeline
Positive and professional customer interactions
Ability to independently handle high-intent leads and drive closure

Who this role is for
You will likely thrive here if:
You enjoy speaking with customers and guiding decisions
You are comfortable working with targets and performance metrics
You have high energy and are willing to put in consistent effort
You are open to learning and improving every day
You take responsibility for outcomes, not just tasks
You can handle rejection and still stay motivated

Experience we value
Fresher or early-career candidate
Strong spoken communication skills (English + regional language preferred)
Any exposure to customer-facing roles is a plus
Comfort with calling-based roles and performance tracking
Hospitality or sales experience is not mandatory.
Communication ability, drive, and ownership mindset are critical.

The impact you will have
You will be the first voice of Zolo for potential customers.
You will directly influence conversion rates and revenue outcomes.
You will shape customer trust and first impressions of the brand.

Why join now
Zolo Coliving is scaling rapidly across markets.
As we grow, conversion discipline and customer trust will define success.
This role sits at the heart of that growth engine.
If you believe performance comes from effort, clarity, and ownership — this is the right opportunity.

📌 Inside Sales Representative (Dehradun)
🏢 Zolo
📍 Dehradun