Collections Manager – Digital Lending
(Rich experience in leading Tele-collection teams is mandatory)
Company: Vaibhav Vyapaar Limited (LoanFront)
Location: Bommanahalli, Bengaluru (Work from Office)
Department: Collections
Reporting To: COO
About the Company
Vaibhav Vyapaar Limited is an RBI-registered NBFC operating the LoanFront digital lending platform, providing unsecured personal loans to salaried and self-employed customers across India through a fully digital process. The company emphasizes technology-driven lending, regulatory compliance, and customer-centric collections.
Job Summary
We are looking for an experienced Collections Manager to lead end-to-end collections for our digital lending portfolio. The role involves managing delinquent accounts across various DPD buckets, improving recovery performance, leading tele-collections, managing collection agencies, ensuring RBI compliance, and using analytics to optimize collection strategies.
The ideal candidate should have robust experience in unsecured lending collections within NBFCs, fintechs,
or digital lending companies.
Key Responsibilities
Portfolio Management
Manage collection performance across all delinquency buckets (1–180+ DPD).
Drive reduction in roll rates and delinquency.
Improve collection efficiency and recovery percentages.
Monitor bucket movement and portfolio health.
Achieve monthly recovery targets.
Strategy & Analytics
Develop bucket-wise collection strategies.
Analyze repayment trends and customer behavior.
Monitor:
Collection Efficiency
Roll Rate
Cure Rate
Resolution Rate
PTP Success
Broken Promise Rate
NPA Movement
Recommend strategy improvements based on data.
Team Management
Lead tele-calling collection teams.
Supervise Team Leaders and Collection Executives.
Set daily and monthly KPIs.
Conduct performance reviews.
Coach low-performing agents.