About The Team
Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business.
This role reports to the OTC Operations supervisor and is responsible for working in OTC functions with the focus in collection & deduction area for DBS OTC operation team. In this role, you will be part of the team who is responsible for DSO, cash flow forecast, cash collection, Credit note/Bad debt provision, dispute resolution and realized the DBS vision of building Centre of Excellence (COE)
About the Role
OTC Analyst will be responsible for:
Forge solid relationships with markets stakeholders and work in partnership with them to ensure the achievement of ambitious business objectives.
Establish and communicate a transparent vision of the portfolio assigned and work with the OTC Operations Lead, Supervisor/Manager & Senior stake holders.
Ensure collaboration with other stockholders across markets
Responsible for debtor aging,



ensuring timely collection of payments, either through direct contact with customers or by directing to local Sales/Account Manager staff.
Maintaining an accurate aging report and distribute to Sales Team/Local Market for assistance in collection/deduction management process
Preparing analysis of customer accounts and send account statements to the customer
AR ledger reconciliation to ensure all payments and credit notes are applied
Identifying held orders and taking actions to resolve
Investigating and resolving queries relating to non-payment of invoices
Classification of customer deductions and working with various stakeholders to resolve (triggering dispute case in SAP)
Assist leads in reporting preparation: debtor days, cash flow forecast, credit note provisioning
Identifying and executing the necessary process adjustments
Help in identifying automation/process improvement ideas
People and Culture:
Cultivate

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