Job Purpose

To lead and manage the Commercial Vehicle Service Operations of the dealership, ensuring exceptional customer satisfaction, workshop productivity, profitability, technical excellence, and compliance with OEM standards. The Service Head is responsible for overseeing workshop operations, service teams, customer retention, warranty administration, and business growth while maintaining high levels of operational efficiency.

Key ResponsibilitiesService Operations Management
Lead and oversee all workshop and service center operations for commercial vehicles.
Ensure effective execution of preventive maintenance, repairs, breakdown services, and annual maintenance contracts.
Monitor workshop productivity, efficiency, and labor utilization.
Ensure timely vehicle turnaround and adherence to service commitments.
Implement OEM service standards, processes, and best practices.

Business Performance & Profitability
Achieve monthly and annual service revenue, labor sales, and profitability targets.
Drive growth in workshop labor revenue, spare parts sales,



and value-added services.
Monitor service KPIs and identify prospects for business improvement.
Control operating costs while maintaining service quality standards.

Customer Relationship Management
Ensure high customer satisfaction and customer retention.
Develop solid relationships with fleet owners, transport operators, institutional customers, and key accounts.
Handle escalated customer complaints and ensure timely resolution.
Conduct customer visits and service review meetings with major fleet customers.

Team Leadership & Development
Lead, mentor, and develop service managers, workshop supervisors, service advisors, and technicians.
Conduct performance reviews and training programs.
Ensure adequate manpower planning and skill development.
Foster a culture of accountability, teamwork, and continuous improvement.

Workshop & Technical Management
Ensure availability and e

📌 Service Head Kolkata (India)
🏢 Crowning consulting
📍 India