Job DescriptionSales & Customer Coordination Executive

Department: Sales & Marketing
Location: Pune
Reporting To: Director / Head - Sales & Marketing

Role Purpose

The Sales & Customer Coordination Executive will be responsible for managing customer relationships, generating current business opportunities, handling enquiries and quotations, coordinating customer orders with internal departments, and ensuring timely delivery of products. The role combines sales, customer service, and order execution functions to support the growth of LAWA Fasteners.

Key ResponsibilitiesSales & Business Development
Identify and develop new customers in automotive, industrial, construction, and engineering sectors.
Follow up on quotations and convert enquiries into orders.
Maintain regular contact with existing customers to increase business volumes.
Support achievement of monthly and annual sales targets.
Gather market intelligence regarding competitors, pricing, and customer requirements.

Customer Relationship Management
Serve as the primary point of contact for assigned customers.




Build robust relationships with purchasing, planning, and quality teams of customers.
Address customer enquiries promptly and professionally.
Coordinate resolution of delivery, quality, and commercial issues.

Order Management & Coordination
Receive and process customer purchase orders and schedules.
Prepare order confirmations and maintain order records.
Coordinate with Production, Planning, Purchase, Quality, and Dispatch departments to ensure timely execution of orders.
Monitor order progress and proactively communicate delivery status to customers.
Follow up on pending schedules and forecast requirements.

Quotation & Commercial Support
Prepare and submit quotations as per company guidelines.
Maintain customer pricing records and commercial data.
Follow up on quotation approvals and recent development projects.
Support preparation of customer presentations and reports.

📌 Sales Manager Pune
🏢 Lawa Fasteners P.
📍 Pune