Company Overview:
Bridgenext is a digital consulting services leader that helps clients innovate with intention and realize their digital aspirations by creating digital products, experiences, and solutions around what real people need. Our global consulting and delivery teams facilitate highly strategic digital initiatives through digital product engineering, automation, data engineering, and infrastructure modernization services, while elevating brands through digital experience, creative content, and customer data analytics services.

Don't just work, thrive. At Bridgenext, you have an opportunity to make a real difference - driving tangible business value for clients, while simultaneously propelling your own growth opportunities. Our adaptable and inclusive work culture provides you with the autonomy, resources, and prospects to succeed.

Position Description:
We are looking for a talented and experienced Senior Analyst Software Support to join our team in Pune.

Responsibilities:
Conduct initial issue analysis, reproduce problems in a controlled environment,



and examine error logs to identify root causes
Offer functional assistance to end-users, resolving software-related issues, addressing inquiries, and troubleshooting problems
Collaborate with cross-functional teams to detect and resolve software defects and system errors
Create documentation for support procedures, system configurations, and issue resolutions (knowledge base) for future reference
Support deployment activities and provide post-deployment monitoring
Continuously assess support processes and procedures (SOP), identifying areas for improvement, and implementing best practices to enhance support operations' efficiency and effectiveness
Ensure compliance with Service Level Agreements (SLAs) by monitoring response and resolution times, tracking performance metrics, and implementing corrective measures as needed
Must Have Skills:
Ready to work in 24*7 shifts on rotation
Ready to wor

📌 Senior Analyst Software Support Pune (India)
🏢 Bridgenext Digital Engineering
📍 India