Job description:
Responsibilities:
Receive and make phone calls to address client inquiries, provide information, and assist with resolving issues.
Engage in live chats with clients to address their queries, provide guidance, and offer support.
Interact with clients in a friendly and skilled manner, building rapport and maintaining positive relationships.
Actively listen to clients' needs and concerns, demonstrating empathy and understanding.
Provide accurate and relevant information to clients, ensuring their satisfaction and resolving any issues promptly.
Skills:
Excellent communication skills in English and Hindi, both written and verbal, to effectively interact with clients.
Proficiency in any other additional language is considered a plus.
Robust listening skills to understand clients' requirements and address their concerns appropriately.
Ability to multitask and handle multiple communication channels simultaneously.
Good organizational skills to maintain accurate records and manage time effectively.
Robust problem-solving skills to address client issues and find appropriate solutions.
Ability to work well in a team and collaborate with colleagues to ensure seamless communication with clients.
Experience:
Minimum 3 years of experience in a sales team, preferably in a leadership or principal role.