About us:
We are the leading provider of skilled services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an workplace that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Key Responsibilities
Collaborate closely with US‑based project teams and stakeholders to manage priorities, timelines, and deliverables across time zones
Lead the translation of business requirements into detailed functional specifications and solution designs
Contribute across all phases of the project lifecycle, including requirements gathering, design, build, test, deployment, and post‑go‑live support
Own functional workstreams and independently execute system configuration, customization, and testing activities
Facilitate client workshops,



discovery sessions, and solution walkthroughs
Perform unit testing and support system integration testing (SIT) and user acceptance testing (UAT), including defect triage and resolution
Support data migration efforts, including data mapping, transformation, validation, and loading into Dynamics 365
Configure security roles, access controls, and business rules in alignment with client governance and compliance standards
Develop and maintain high‑quality project documentation such as functional design documents, configuration workbooks, test scripts, and user guides
Support post‑go‑live activities including hypercare, enhancements, and defect resolution

Required Qualifications
4+ years of hands‑on functional experience with Microsoft Dynamics 365 Customer Engagement
Customer Service
Contact Center / Omnichannel
Sales
Customer Insights - Journeys
Field Service
Project Opera

📌 Microsoft Customer Engagement Senior Associate Gurugram (India)
🏢 RSM
📍 India