Job Title: Loan Servicer
Industry: Real Estate
Employment Type: Full-Time
Work Hours: Eastern Standard Time (5.30 p.m. to 2.30 a.m. IST)

Position Overview
We are looking for a detail-oriented and customer-focused Loan Servicer to manage a portfolio of commercial loans. This role involves handling loan servicing operations, ensuring timely payments, maintaining accurate records, and delivering excellent support to borrowers.
The ideal candidate should have strong analytical skills, a solid understanding of loan servicing processes, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities
Manage and service a portfolio of commercial loans
Process loan payments, including posting transactions and reconciling accounts
Maintain accurate loan records, including borrower details, payment history, and loan status updates
Track property & liability insurance expiration dates; send reminders and follow up with borrowers
Monitor property tax and utility due dates ; process payments from escrow accounts
Manage and track escrow accounts effectively
Identify and monitor delinquencies ; proactively follow up with borrowers to resolve payment issues
Respond to borrower inquiries related to loan details, payment history, escrow, and modifications
Review and analyze loan documents (promissory notes, mortgage agreements,



deeds of trust) for accuracy and compliance
Coordinate with internal teams (origination, underwriting, collections) to resolve servicing issues
Support audits and compliance reviews, ensuring adherence to company policies and regulatory requirements
Generate loan statements, payoff quotes, and borrower communications
Assist with process improvements and other loan servicing initiatives

Qualifications
Bachelor’s degree in Finance, Business Administration, or a related field (preferred)
2–5 years of experience in loan servicing, mortgage servicing, or related roles
Robust understanding of loan servicing processes , including payment processing, escrow management, and delinquency handling
Excellent analytical skills and high attention to detail
Proficiency in loan servicing software and Microsoft Office (Excel, Word, Outlook)
Strong communication and interpersonal skills
Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Knowledge of loan servicing regulations and compliance requirements
High level of professionalism, integrity, and reliability

Additional Requirements
Willingness to work in night shifts (EST time zone)
Strong customer service mindset with the ability to build positive relationships

📌 Loan Servicer (Dehradun)
🏢 Castellan Real Estate Partners
📍 Dehradun